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Frequently Asked Questions

1. How Different is Break/Fix Services From Managed IT Services?

These are the two leading models in the area of IT business support. Break/Fix method is the process of offering IT service support through a fee-for-service model. Under this model, the client is serviced on demand and billed only for that specific service received. Whereas, Managed IT Services refer to the shared responsibility pertaining to an organization’s entire IT ecosystem. Unlike on-demand assistance in break/fix service, MSPs work off-premise to keep the client’s systems and networks well maintained, monitored, secured and updated on time well before the need arises.

2. How Much Do Managed IT Services Cost?

There is no standardized pricing as such for managed IT services. That purely differs with the service offered and the duration of the service. Pricing in IT MSPs usually involves per using and per device pricing. Sometimes, services begin with low pricing and later on involves high variable costs. Mid-range services are often considered best value for most businesses. And, high-end services involve higher costs and are more suitable to certain circumstances.

3. Who Need Managed IT Services, SMBs or Large Enterprises?

Managed Services applies to all businesses looking for IT support. From startups to multinational companies, the Managed IT Services have become the need of the hour for almost every enterprise. In the wake of growing cloud adoption, the IT MSPs are finding relevance among SMBs who often refrain from spending on complex assets and critical storage maintenance. Moreover, staying updated to the changing technology trends and security updates is often a serious challenge that most companies face. MSPs take care of this. So, MSPs work for every organization, irrespective of their size

4. How Do You Define Managed Service Provider (MSP)?

An IT Managed Service Provider is a company that assists organizations with the IT infrastructure, maintenance and other technical assistance, along with handling end-user systems, remotely. Offering services such as technology auditing, remote desktop support, application managed services, among others, IT MSPs ensure business continuity that is key to improving business performance. Unlike outsourcing, MSPs take a holistic approach in offering technology services that meet excellence.

5. What is The Difference Between Managed Services and Outsourcing?

Managed services and outsourcing share commonalities but are different in offering and the approach. Experts in both the areas provide you the needed technology and IT infrastructure support. While a consultant service ends with the implementation of a specific requirement, an MSP helps your company’s IT for a long-term improving your organization’s overall IT posture. While an IT consultant lays down the path for effective utilization of IT, an MSP proactively manages and operates the client’s IT infrastructure and end-user systems. While IT Consulting has more to do with advice, managed services deal with the implementation required to run a specific application or a service.

What is ITSM and ESM?

Enterprise Service Management – often referred to as ESM, is the extension of IT Service Management (ITSM) principles to enable better service delivery for business teams like Human Resources (HR), legal, facilities, marketing, and finance

Who we serve

  1. Tribal & Casino Industries IT Security & IT Infrasture

  2. Bank & Finance Industries IT Security & IT Data Backup

  3. Healthcare Single Sign On & IT Infrastructure

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Tulsa, Oklahoma 74135

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+1 918-992-1088

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We work with ecosystem leaders, corporations and startups worldwide. How can we help you?